Our support team is ready to help you with anything on ZiBuy. Choose the fastest way to reach us.
All ZiBuy systems are operational
Platform, payments, and messaging are running normallyFastest response. Chat directly with our team. Average reply: under 30 minutes.
+256 789 157 512Send a detailed message with screenshots. We respond within 24 hours on business days.
Send EmailReport scams, fraudulent listings, or policy violations. We investigate within 24 hours.
Report NowHow do I post a free ad on ZiBuy?
Tap + Post Ad in the top bar. Follow the 4 steps — select category, add details and price, upload photos, review and publish. Basic posting is 100% free with no time limit.
How do I get the Verified Seller badge?
Go to Dashboard → Get Verified. Pay the one-time UGX 50,000 fee via MTN (Merchant: 27868095) or Airtel (+256575996624), upload your National ID, and submit. Approval takes 24–48 hours.
I paid for a boost but it wasn't activated. What do I do?
Contact us on WhatsApp at +256 789 157 512 with your payment reference code and MTN/Airtel transaction ID. We verify and activate within 1 hour during business hours.
How do I upgrade or cancel my business plan?
Go to business-plans.html to upgrade. To downgrade or cancel, go to Dashboard → Settings → Plan Details. Your current plan stays active until the end of the billing period.
Can I message a seller before buying?
Yes. On any product page, tap Send Message to chat directly with the seller through ZiBuy's secure messaging system. You must be logged in to send messages.
How do I install ZiBuy on my phone?
Open ZiBuy in Chrome on Android or Safari on iPhone. Tap the menu (⋮) and select "Add to Home Screen" or tap the "Install ZiBuy" button that appears at the bottom of the screen.
How do I delete my account and data?
Go to Dashboard → Settings → Danger Zone → Delete My Account. Enter your password to confirm. All your data, ads, and account information are permanently deleted. This cannot be undone.
Why is my ad not showing up?
Ads are reviewed automatically. If yours isn't showing, it may have been flagged for review. Check that it doesn't violate our Terms & Conditions. Contact us if you believe this is an error.
What payment methods are accepted?
For ZiBuy premium services: MTN Mobile Money (Merchant Code: 27868095) and Airtel Money (+256575996624). For buyer-seller transactions, we recommend cash on delivery for safety.